I purchased a logo from your [online DIY logo] company recently. When i downloaded it, the icon was out of place. I then contacted your tech support through e-mail. The very next morning, Stanford responded to my help request. 

 I just want to let you know how pleased I am with his service. He was quick in response and had everything fixed in less time than I expected. At first, I was upset that my logo was messed up. But now—because of Stanford's exceptional service — I will definitely use your company for my next business venture.  Thank you, and please make sure that Stanford is taken care of.